Ordering

Placing your order

You can place your order online by following the shopping cart instructions and can pay by debit/credit card (including Switch, Maestro, Visa, Mastercard and Solo).

Our online ordering process is really easy – and all secure to protect your personal information. Just follow the simple on-screen instructions after you’ve added your chosen dress to your shopping basket which will guide you through the ordering process. You have our guarantee that your information is processed securely and your personal information is not passed on or sold to any third party.

For any queries, please contact us at: sales@bridesnbumps.com.

Delivery

For items which are not in stock, please allow the leadtime stated in the item description. We aim to advise you within 5 working days if your chosen dress is out of stock, and the expected delivery date.

We offer a standard and express delivery service to all worldwide destinations for in-stock items:

UK (including Northern Ireland)

For items sent within the UK and Northern Ireland, there is a standard delivery charge of £9.95.
Provided your chosen dress/size/colour is in stock, your orders is usually despatched and delivered normally within 7 days either via Royal Mail Recorded Delivery or Parcelforce.

International Orders

For international orders our delivery charge is £19.95 regardless of how much you order.
For deliveries within the European Union countries, please allow approximately 3-7 days to receive your order from despatch date.
For deliveries to any other location, please allow up to 10 working days for delivery from date of despatch.
Your credit card will be charged in £UK Pounds Sterling however your bank statement will show the € Euro (or local currency) equivalent as determined by your bank's exchange rate on the date of purchase.
Please be aware that dependant on your location, local import duty and/or sales tax may be payable on receipt and any such charges are your responsibility.

Returns/Exchange Policy

We offer you a very simple no-quibble returns/exchange policy. These terms do not affect your statutory rights. If you wish to receive a refund, please return the dress in its original condition - unworn, tags attached and folded carefully inside the tissue paper and packaging it arrived in.

For UK based customers, please return your item within 7 working days of receipt, enclosing details ofyour name, order number and reason for return.

For all other worldwide customers, please return your item within 14 working days of receipt enclosing details ofyour name, order number and reason for return. Please note that returning any item without your order details may delay the processing of your refund/exchange.

We will refund you any money you have paid for your purchase (excluding postage) to your original payment method within 30 days of its receipt back by us, to the debit/credit card originally used for your purchase.

Please note that postage and packaging are direct costs, and therefore are not refundable. In the event your order qualifies for 'free shipping' on any offer we may choose to run from time to time, and such order is subsequently returned, our standard P&P costs will be deducted from any refund due.

Please retain proof of postage as we cannot accept responsibility for any items lost in transit. We strongly recommend that you take out additional insurance to cover the cost of the gown in the event of loss. For items being returned from outside the European Union, please make sure you mark any customs forms with "Returning for Refund" to avoid any delay or costs in processing your refund.

Please note that if a dress has been altered, damaged/marked in any way, or has been worn, we are unable to exchange or provide a refund. Please ensure you are 100% happy with your gown before authorising any alterations as this will void the exchange/return policy set out above.

Please send your goods for return or exchange to the following address:

Bridal Bumps /DMTLBIT
PO Box 466, Farnborough, Hampshire
GU14 4EF. UNITED KINGDOM.

In case of any queries, please email us at: sales@bridesnbumps.com.